We review all E-File applications before sending them out to the the United States Customs Department. If we see a problem, we contact you through means of your contact information on your application. If we can not get your U.S. Travel ESTA approved, we simply issue you a refund.
We only collect information that is voluntarily provided to us via email or through the application service offered on this website. You consent to processing of data by contacting us, or by purchasing our application service. At the time of sending an e-mail or completing the purchase, you are allowing us to process your data in order to provide a response and complete the service offered. The information you provide will only be used to assist and process the application. Our company will not use the data received for any other purposes unless legally required to do so. Your information will be deleted from our database when no longer deemed needed in order to provide excellent customer service.
The purpose of this Data Retention Policy is to explain what data we obtain, how long data is kept and then deleted. In order for our company to evaluate and process US travel authorizations, we need to request certain data from all customers. Examples of data which must be submitted include travel itinerary, employment information, name, address, and payment details. Without all compulsory fields completed, it is not possible for us to process any travel authorizations. We only keep data for as long as needed to provide excellent customer service and complete the ESTA application service. Emails and applications are permanently deleted once no longer needed. Data is never shared with any other company for commercial reasons.
You may request in writing that we remove personal information submitted to us as part of the application by contacting our customer service department: info@ESTAmerica.org. Upon receiving a removal request, your email and name will be verified towards the data held. Upon validating your identity or those you request removal on behalf of, the personal information will be deleted. You will receive a response once the deletion is completed.
In order for us to provide the services offered on this website, your personal information is submitted to the US government’s electronic system for travel authorization (ESTA). We do not share your data with other company or person for any reason, unless legally required to do so by subpoena or court order.
We include links to external websites to provide additional information about the industry and introduce websites that may be of interest. The fact that we provide these links do not mean that we approve of or endorse the content, services or products offered by those websites. Should you choose to follow the external links, we cannot be held liable for the way you may utilize those sites, or for any content they include. When visiting the website of any third party provider, we strongly recommend to read their terms and conditions thoroughly. The data you choose to voluntarily provide to external links are beyond our control. We do, however, make every attempt to ensure that those websites are not in violation of any legal requirements.
Visitors may arrive at our website via links provided by third parties, which are not controlled by our company. It is not possible to conduct continual or permanent reviews of the status of other websites, and it would be unreasonable to expect us to do so. We cannot be held liable for the way other websites are utilized or for their content. We recommend that all visitors read any website’s polices thoroughly before choosing to continue browsing or purchase a service/product.
We only use HTTP over SSL (Secure Socket Layer / HTTPS) in order to ensure the highest possible security for transfer of data through our website. SSL allows visitors to securely enter personal information and make credit card payments. Should you come across a website that displays only HTTP rather than HTTPS in the address section of your browser, we strongly recommend that you do not enter any credit card details or personal information.
We adhere to Directive 2002/58/EC of the European Parliament and of the Council of 12 July, 2002, and General Data Protection Regulation (GDPR) (EU) 2016/679, which outlines the requirements for businesses regarding customer privacy protection and the manner in which all personal data is processed.